Contact Us

Data handling

Once you send a message, the details you have typed stay within the review team and are not passed on to any casino operator or third party. The information is used only to respond to your enquiry and to keep a record of the correspondence for as long as it is needed to resolve the matter. Nothing you write is sold, rented out, or shared for marketing purposes.

For any query about a specific casino, including Vic, include the exact name of the operator and the page you were reading when the question arose. That context lets the team check the relevant review and answer against the facts already published, rather than guessing which site or promotion you mean.

What makes a reply useful

A message gets a clearer answer when it states the problem in one or two sentences and then lists what you have already tried. If you are asking about a bonus, a payment, or an account action, name the offer or transaction in question and the date it happened. Vague descriptions such as “the bonus did not work” leave the team no way to trace the issue; a promotion code, a game title, or a screenshot description narrows the search considerably.

When the matter involves a withdrawal or a verification step, mention the method you used and the stage at which the process stalled. The more precise the timeline, the more specific the guidance the team can give on what to do next.

Website feedback

Comments about the site itself — a broken link, an outdated payout figure, a review that no longer matches the live casino — are read and acted on directly. Such reports are checked against the current state of the operator’s site, and corrections are made to the relevant page without delay. If you flag an error, include the page address and the detail you believe is wrong, so the update can be verified quickly.

Opinions on coverage, tone, or missing topics are also welcomed. They do not change individual reviews, but they do influence which casinos get examined next and how future updates are prioritised.

Confidentiality

Do not put passwords, full card numbers, or other sensitive credentials into the message. The team can investigate an issue without ever needing your login details or your banking information in plain text. If a casino asks you to share such data through this form, that request should be treated as suspicious and reported in the message instead of complied with.

Your contact details are used solely to send the reply. Once the exchange is closed, the correspondence is retained only as long as the review site’s own records require, and it is not opened again unless you return with a follow-up question.